100percent

We recently updated our fulfillment process to meet the demands of the modern customer for faster shipping times and often orders get processed immediately and are unable to be cancelled. Our customer support hours are Monday-Thursday 9am-5pm PST. We prioritize these cancellation requests, but often the orders get processed before we see the cancellation request. In the event we receive your cancellation request before the order has been processed by our fulfillment center, you will receive a cancellation notification. In the event your order has already shipped, tracking information will be emailed to you once your order has been picked up by the carrier.

We recently updated our fulfillment process to meet the demands of the modern customer for faster shipping times and often orders get processed immediately and are unable to be cancelled.  

Our customer support hours are Monday-Thursday 9am-5pm PST.  

We prioritize these cancellation requests, but often the orders get processed before we see the cancellation request. In the event we receive your cancellation request before the order has been processed by our fulfillment center, you will receive a cancellation notification.

In the event your order has already shipped, tracking information will be emailed to you once your order has been picked up by the carrier.

How do I cancel an order?

Orders and Order Changes

What is the difference between Standard Tear Offs and Laminated Tear Offs?

Goggle VLT Lens Guide - Light Conditions

Find the perfect google!

How to replace snow goggle lenses:

Goggles

Sunglass Replacement Parts & Accessories

Need help finding the right style?  Take our eyewear quiz!

What is the HiPER lens?

Are you sunglasses UV protected?

Do you have prescription lens options?

Lens Information

My Sunglass Replacement Lens does not fit

How do I replace the lens on a Speedcoupe / Sportcoupe?

How do I replace the lens on a Speedtrap?

How do I replace the lens on a Speedcraft Air?

How do I install the Speedcraft Air?

How do I replace the lens on a Speedcraft?

How do I replace the lens on a Glendale?

How do I replace the lens on an S2?

How do I replace the lens on an S3?

Lens Replacement

What are the frame dimensions of your Sunglasses?

What is the best way to clean my lenses?

Do any of your glasses come with a polarized option?

Frame Specs

Eye Wear

What gloves are designed for use in cold weather?

Do you have a glove size guide?

Gloves

Do you have a helmet size guide?

Do you have a helmet crash replacement program?

Can I wash the liner in my MTB helmet?

Helmets

Do you sell your knee pads and elbow pads in pairs?

Do you have a protection gear size guide?

Protective Gear

Do you have a clothing size guide?

Apparel

Am I able to update the shipping address after my order has been placed?

Do you offer free shipping?

Can I use a freight forwarder?

When will my order ship?

Has my order shipped?

Where can I find my shipment tracking number?

Do you ship outside of the United States?

Shipping

What is your Warranty Policy?

How do I file a warranty claim?

Do you have a warranty for international customers?

How do I return or exchange an item?

How do I return or exchange a gift?

What is "Free Returns" Coverage

Are scratched or damaged lenses covered under warranty?

Returns, Exchanges and Warranty

I received part of my order. Where is the rest of my order?

How do I find a 100% dealer near me?

Am I able to add more products to my order after it has been placed?

What to do when your new product arrives?

How do I know when something will be back in stock?

Am I able to visit the HQ offices?

Do you have a sponsorship program?

Do you offer international sponsorship?

Do you offer a military or government discount?

Do you offer Industry Discounts?

What do I do if I found a counterfeit website or dealer?

Can I have some stickers?

Miscellaneous

What should I do if my order was delivered to the wrong address?

How do I cancel an order?Updated 8 months ago